At You Know You Love Fashion, we strive to ensure your satisfaction with every purchase. Our return and exchange process is simple and hassle-free.
1. General Return Eligibility
To qualify for a return or exchange, the following conditions must be met:
- Timeframe: Initiate your return or exchange within 30 days of receiving your order.
- Product Condition: The item must be unused, unwashed, and in its original condition with all tags and packaging intact. Items that are worn, washed, or damaged are not eligible.
- Proof of Purchase: Provide proof of purchase, such as your order confirmation email or receipt.
- Request Process: Contact our customer support team at [email protected] to start your return or exchange.
2. Returning Damaged or Incorrect Products
If you received a damaged, faulty, or incorrect item, we’ll cover the return shipping and provide a replacement or refund.
Eligibility Criteria:
- Timeframe: Report the issue within 7 days of receiving the item.
- Product Condition: Return the item in its original condition with all packaging and accessories intact.
- Proof: Submit photos of the item and packaging showing the defect or incorrect product.
How to Request a Return:
- Contact Us: Email [email protected] with your order number and photos of the issue.
- Authorization: Upon approval, receive a Return Authorization Number (RAN) and a return shipping label.
- Return the Product: Return the provided shipping label to return the product.
- Refund or Replacement: Once we receive the product, we’ll process a refund or send a replacement based on your preference.
Refund Timeline: Refunds are processed within 7-10 business days after we receive the returned item.
3. Size Exchange
You can request an exchange for the correct size if you received the wrong size.
Eligibility Criteria:
- Condition: The item must be unused, unwashed, and in its original condition with all tags and packaging intact.
- Timeframe: Request an exchange within 30 days of receiving the item.
- Proof: Provide your order number and photos, including size labels or tags.
How to Request an Exchange:
- Contact Us: Email [email protected] your order number, item details, and desired size.
- Authorization: Receive a Return Authorization Number (RAN) and a return shipping label if applicable.
- Return the Item: Send the item back using the provided label.
- Exchange Process: We’ll send you the correct size at no extra cost, subject to availability. If the size is out of stock, you may choose an alternative or receive a refund.
4. Non-returnable Items
The following items cannot be returned or exchanged:
- Sale or clearance items
- Customized or personalized products
- Hygiene-sensitive products (e.g., swimwear, underwear), unless defective
- Gift cards and e-gift cards
- Digital products (e.g., downloadable files, e-books)
5. Restocking Fee
We do not charge restocking fees for returns or exchanges.
Need Help?
Contact our customer support team at [email protected] for assistance with a return or exchange. We’re here to help!
Important Notes:
- Return Shipping Costs: Customers are responsible for shipping costs unless the return is due to a defective or incorrect product.
- Processing Time: Allow 7-10 business days for your return to be processed and for a refund or exchange to be issued.
- Product Condition: Returned items must be in original, unused condition with all tags and packaging intact. Items returned in used or damaged condition may not be accepted.